--- title: "What shoppers see" description: "How customers use your store locator on your online store, from searching for an address to opening a store's own page." product: "Shoppy Store Locator" section: "Your online store" url: https://help.shoppyconnect.com/store-locator/online-store/what-shoppers-see markdown_url: https://help.shoppyconnect.com/store-locator/online-store/what-shoppers-see.md last_updated: 2026-11-05 tags: ["storefront", "shoppers", "customers", "search", "map", "filters", "store page", "near me"] --- # What shoppers see > How customers use your store locator on your online store, from searching for an address to opening a store's own page. This guide shows your store locator from your customers' side. Use it to check your setup, or to answer questions from your customer service team. The screenshots use the **List** layout. Other layouts arrange things differently, but work the same way. See [Design and layouts](https://help.shoppyconnect.com/store-locator/settings-and-design/design-and-layouts.md). ## The store locator page When customers open your store locator page, they see a search bar, a list of stores, and a map with a pin for each store. ![The store locator on an online store, with the search bar, the Use my current location and Filters buttons, the store list grouped by region, and a map with pins for every store](https://help.shoppyconnect.com/_astro/01-locator.D7473x6V_25GmqB.webp) - **Search bar**: customers type an address, suburb, or postcode. - **Location button**: finds stores near the customer. The button text is set in **Settings** › **Search**. - **Filters**: narrows the list. See [Filters](#filters). - **Store list**: stores are grouped under headings, such as a state or country, when **Group results by** is turned on. Customers click a heading to see its stores. - **Map**: shows a pin for each store. Customers can drag and zoom the map. ## Search for a store As customers type, the store locator suggests matching addresses. ![The search bar with Sydney NSW typed in and three address suggestions below it](https://help.shoppyconnect.com/_astro/02-address-suggestions._S1qJ6aj_6jkum.webp) 1. The customer picks an address from the suggestions. 2. They click the search button, or results show straight away if **Auto search for locations** is on. 3. The list shows the stores within your **Search radius**, nearest first, and the map zooms in on them. ![Search results for Melbourne, with Urban Stitch Melbourne in the list, its trading hours open, and the map zoomed in on its pin](https://help.shoppyconnect.com/_astro/03-results-hours.wzUzuUU6_ZNNGoA.webp) Customers click **View Store Hours** to see the store's trading hours for each day. If no stores are found, customers see your **No results message**. Change the radius and message in **Settings** › **Search**. See [Search settings](https://help.shoppyconnect.com/store-locator/settings-and-design/search-settings.md). ## Use the map Customers click a pin to see the store's name, address, and opening hours. **Get Directions** opens the store's location in Google Maps, where they can get directions. ![A map popup for Urban Stitch Melbourne, with its address, opening hours, and a Get Directions link](https://help.shoppyconnect.com/_astro/04-map-popup.w5vjOQum_1s7gbS.webp) ## Filters Customers click **Filters** to narrow the stores they see. They choose their filters, then click **Apply filters**. **Reset** clears them. ![The Filters window, with Search Radius, Tags, Country, and Province, and the Reset and Apply filters buttons](https://help.shoppyconnect.com/_astro/05-filters.CzRwEURu_9JF8U.webp) You choose which filters show in **Settings** › **Search** › **Filters to display**. Tag filters use the tags on your stores. ## Store pages If you've created [store pages](https://help.shoppyconnect.com/store-locator/online-store/store-pages.md), customers can open a page for each store. It shows the store's details, trading hours, description, and a map. ![The store page for Urban Stitch Melbourne, with its address, phone number, Get Directions link, trading hours for each day, description, and a map](https://help.shoppyconnect.com/_astro/06-store-page.CK3qcQH4_Z16tDe.webp) Customers reach a store page from a link in the store list, if you've added **Store page link** or a **View button** to **Store details to show**. They can also find it from your menus or search engines. ## Language The store locator shows its text in the language of your online store. If your store is in more than one language, customers see the store locator in the language they chose. See [Translations](https://help.shoppyconnect.com/store-locator/online-store/translations.md). ## Check your store locator After you change your settings, open your store locator page as a customer would: 1. Go to **Install widget** and click **View page**. 2. Search for an address near one of your stores. 3. Check the results, the trading hours, and the map pins. 4. Try it on your phone too. If a store is missing from the map, see [Fix stores missing from the map](https://help.shoppyconnect.com/store-locator/managing-stores/fix-stores-missing-from-the-map.md). ## Related guides - [Store pages](https://help.shoppyconnect.com/store-locator/online-store/store-pages.md) - [Search settings](https://help.shoppyconnect.com/store-locator/settings-and-design/search-settings.md) - [Design and layouts](https://help.shoppyconnect.com/store-locator/settings-and-design/design-and-layouts.md)