---
title: "Fix stores missing from the map"
description: "Find stores that have no pin on the map and fix them, so customers can find them on your store locator."
product: "Shoppy Store Locator"
section: "Managing stores"
url: https://help.shoppyconnect.com/store-locator/managing-stores/fix-stores-missing-from-the-map
markdown_url: https://help.shoppyconnect.com/store-locator/managing-stores/fix-stores-missing-from-the-map.md
last_updated: 2026-11-05
tags: ["map", "pin", "not on map", "coordinates", "latitude", "longitude", "address", "troubleshooting"]
---

# Fix stores missing from the map

> Find stores that have no pin on the map and fix them, so customers can find them on your store locator.

A store needs a pin, which is its latitude and longitude, to show on the map. Stores without a pin are hidden from the map, so customers searching near them won't find them.

## Why a store has no pin

- The address was typed in without picking one of the suggestions.
- The store was imported from a CSV file or Google Sheets, and the app couldn't find its address on the map.
- The pin was cleared while editing the store.

## Find the stores

You can find them in two places:

- **Dashboard**: under **Needs attention**, a message says how many stores aren't shown on the map. Click **Fix stores**.
- **Stores**: click the **Not on map** tab. Each of these stores shows **Not on map — no coordinates** under its address.

If the **Not on map** tab is empty, all your stores have a pin.

## Fix a store

1. Click the store to open it.
2. In **Address**, click **Address line 1** and retype the start of the address.
3. Pick the right address from the suggestions. A pin drops on the map, and **Latitude** and **Longitude** fill in.
4. If the pin isn't exactly on the store, drag it to the right spot.
5. Click **Save**.

![The Address section of a store, with the address filled in, a red pin on the map, and the latitude and longitude below it](https://help.shoppyconnect.com/_astro/01-address-pin.I2JSyoR9_1zuwlH.webp)

The store leaves the **Not on map** tab and shows on your store locator straight away, as long as it's **Active**.

## If the address isn't in the suggestions

- Try a shorter version, such as the street address and suburb only.
- For a store inside a shopping centre, search for the centre's street address, then drag the pin to the store's entrance.
- If you're fixing many stores, it can be quicker to correct their addresses in a CSV file and import it again with each store's `StoreId`. The app finds the pin from the address. See [Import stores from a CSV file](https://help.shoppyconnect.com/store-locator/importing-and-syncing/import-stores-from-a-csv-file.md).

## Related guides

- [Add and edit a store](https://help.shoppyconnect.com/store-locator/managing-stores/add-and-edit-a-store.md)
- [Find and filter stores](https://help.shoppyconnect.com/store-locator/managing-stores/find-and-filter-stores.md)