--- title: "What shoppers see" description: "How customers use the Find in Store widget on your product pages, from searching for a store to choosing one, and the messages they might see." product: "Shoppy Find in Store" section: "Shoppers, translations, and integrations" url: https://help.shoppyconnect.com/find-in-store/shoppers-and-integrations/what-shoppers-see markdown_url: https://help.shoppyconnect.com/find-in-store/shoppers-and-integrations/what-shoppers-see.md last_updated: 2026-11-05 tags: ["shoppers", "customers", "product page", "store search", "chosen store", "storefront"] --- # What shoppers see > How customers use the Find in Store widget on your product pages, from searching for a store to choosing one, and the messages they might see. This guide walks through the widget from your customer's side. What they see depends on your [display type](https://help.shoppyconnect.com/find-in-store/widget-settings-and-design/display-types.md) and settings, but the steps are the same. ## 1. On the product page Customers see the widget under your **Add to cart** button, or wherever you placed the block. ![A product page with the Add to cart and Buy it now buttons, and the Find Store button underneath](https://help.shoppyconnect.com/_astro/01-find-store-button.Dbf3yWVL_7py0S.webp) - **If they haven't chosen a store yet**, they see a **Find Store** button or link. - **If they've chosen a store before**, they see that store and whether it has the product: **In stock** or **Out of stock**. They can also see the store details you've turned on, such as the address, trading hours, phone number, and **Get Directions**. ![A product page showing the chosen store, Example Tyres Carindale, with its address, today's trading hours, and Call, Get Directions, and Free Quote buttons, and a Change link](https://help.shoppyconnect.com/_astro/04-chosen-store.CGO4ZkAl_Z1WQB1A.webp) ## 2. Search for a store Customers click **Find Store**, or **Change Store** to pick a different one. A panel opens, where they find stores near them in one of these ways: - **Type an address**: they start typing a postcode or suburb and choose from the suggestions. - **Use my location**: their browser asks if it can share their location, then the widget searches near them. - **Automatically**: if you've turned on **Auto-detect location (Geo IP)**, the nearest stores show without them searching. ![The Find a Store side panel, with the product name and price, the variant options, an address search, a Use my location link, and a message that the item isn't available in all stores](https://help.shoppyconnect.com/_astro/02-drawer-accordion.BotxC-Sp_Z2rpjLy.webp) You choose which of these customers can use in [Store search settings](https://help.shoppyconnect.com/find-in-store/widget-settings-and-design/store-search-settings.md). ## 3. Look through the stores The widget lists the stores within your **Search radius**, nearest first. ![The Find a Store panel after searching for Brisbane QLD 4000, listing Example Tyres stores nearest first, each with its distance in km, address, Get Directions link, today's trading hours, and phone number](https://help.shoppyconnect.com/_astro/03-store-list.DS2dpWDq_Z1YslSC.webp) For each store, customers see: - The store name and how far away it is. - A stock banner, such as **In stock** or **Out of stock**, when you use the **Shoppy FS - Widget** block. See [How stock works](https://help.shoppyconnect.com/find-in-store/stock/how-stock-works.md). - A low stock message, if you've set one. See [Stock levels and messages](https://help.shoppyconnect.com/find-in-store/stock/stock-levels-and-messages.md#low-stock). - The store's address, trading hours, and phone number, with buttons to call the store or get directions in Google Maps. Customers click the **>** next to today's hours to see the whole week, and any special trading hours, such as public holidays. ![A store's trading hours opened up, with today's hours at the top, then the hours for the rest of the week, and Sunday Closed](https://help.shoppyconnect.com/_astro/05-trading-hours.AvDfwLtV_1MJfAv.webp) If you've turned on **Stock filter**, customers can tick **In Stock Only** to hide stores that don't have the product. When customers choose a different size or colour, the stock updates for that variant. ## 4. Choose a store Customers click a store to choose it. With some display types, they then click **Select Store**. The panel closes and the page shows the store they chose. - The chosen store is remembered in their browser, so it shows on every product page and in the [Header Inline and Footer blocks](https://help.shoppyconnect.com/find-in-store/widget-settings-and-design/other-theme-blocks.md). - It stays until they choose another store, clear their browser data, or use another device. With the **Drawer Accordion** display type, customers open a store to see its details, but don't choose a store. The panel shows the stock for each store each time it opens. > **Choosing a store doesn't reserve stock.** It only shows customers where the product is. Customers still choose delivery or pickup at checkout, as usual. ## Messages customers might see | Message | Why it shows | | -------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **No stores found. Please try again with a different address or contact us for assistance.** | No stores are within your **Search radius** of the address they searched. | | **This item is not available in all stores.** | None of the nearby stores has the product. You can change this wording in **Settings** › **Stock**. | | **Please select a variant first.** | The product has options, such as size, and the customer hasn't chosen one, or the combination doesn't exist. You can change this wording in **Settings** › **Store search**. | | **Searching for addresses is unavailable. Please contact the site owner. #GAPI** | Address search isn't working. Check your [Google Maps API key](https://help.shoppyconnect.com/find-in-store/getting-started/get-a-google-maps-api-key.md). | | **Unable to retrieve your location, please search an address instead.** | The customer said no when their browser asked to share their location, or it couldn't be found. | You can change the wording of all these messages in **Translate**. See [Translations](https://help.shoppyconnect.com/find-in-store/shoppers-and-integrations/translations.md). ## Try it yourself To see the widget the way customers do: 1. In your Shopify admin, go to **Online Store** › **Themes** and click **Customize**. 2. Open a product page template, then click **View** to preview it in a new tab. 3. Search for an address near one of your stores, and choose a store. Use a product that's in stock at one of your stores, so you can see both **In stock** and **Out of stock** stores. ## Related guides - [Display types](https://help.shoppyconnect.com/find-in-store/widget-settings-and-design/display-types.md) - [How stock works](https://help.shoppyconnect.com/find-in-store/stock/how-stock-works.md) - [Store search settings](https://help.shoppyconnect.com/find-in-store/widget-settings-and-design/store-search-settings.md)