--- title: "Troubleshooting" description: "Fixes for the most common Shoppy Find in Store problems, from a widget that doesn't show to missing stores, wrong stock, and address search errors." product: "Shoppy Find in Store" section: "Billing and help" url: https://help.shoppyconnect.com/find-in-store/billing-and-help/troubleshooting markdown_url: https://help.shoppyconnect.com/find-in-store/billing-and-help/troubleshooting.md last_updated: 2026-11-05 tags: ["troubleshooting", "not showing", "missing stores", "wrong stock", "address search", "problems"] --- # Troubleshooting > Fixes for the most common Shoppy Find in Store problems, from a widget that doesn't show to missing stores, wrong stock, and address search errors. Find your problem below. Each one lists what to check, most likely first. ## The widget doesn't show on my product page 1. **Check the block is on your live theme.** Open the theme editor on a product page and look for **Shoppy FS - Widget** or **Inline Nearest Store** in the list on the left. See [Add the widget to your product page](https://help.shoppyconnect.com/find-in-store/getting-started/add-the-widget-to-your-product-page.md). 2. **Check you saved the theme**, and that it's your published theme, not a draft. 3. **Check you have at least one Active location** in **Locations**. 4. **Check your plan.** If your free trial has ended and you haven't chosen a plan, the widget stops showing stores. See [Plans and billing](https://help.shoppyconnect.com/find-in-store/billing-and-help/plans-and-billing.md). 5. **Refresh the page** in a normal browser window, not a private one. ## Home says Not added, but the widget shows That's fine. **Widget status** only finds the **Shoppy FS - Widget** block on your default product template. It says **Not added** if you use another block, such as **Inline Nearest Store**, or if the block is inside a group. See [If Widget status says Not added](https://help.shoppyconnect.com/find-in-store/getting-started/add-the-widget-to-your-product-page.md#if-widget-status-says-not-added). ## A store is missing from the list - The location is **Inactive**. Set it to **Active** in **Locations**. - The store is further away than your **Search radius**. Try a bigger radius in **Settings** › **Store search**. - The location was added by hand or from a CSV file, so it isn't linked to a Shopify location and can't show stock. Import it from Shopify instead. - The product has never been stocked at that location in Shopify. See [How stock works](https://help.shoppyconnect.com/find-in-store/stock/how-stock-works.md#which-stores-customers-see). ## A store shows the wrong stock - Check the **Available** quantity for the product at that location in Shopify. Find in Store shows the same number. - Check your **Safety buffer** in **Settings** › **Stock**. A store with that many items or fewer shows **Out of stock**. - Check the product doesn't have its own buffer set in a metafield. - If your stock comes from another system, check your stock sync app has run. See [Why a store shows the wrong stock](https://help.shoppyconnect.com/find-in-store/stock/how-stock-works.md#why-a-store-shows-the-wrong-stock). ## Customers see "No stores found" - Your **Search radius** is too small for where customers are. Try a bigger one. - None of your active locations are near the address they searched. - The product isn't stocked at any nearby location. ## Address search doesn't work If customers see **Searching for addresses is unavailable. Please contact the site owner. #GAPI**, or no suggestions appear as they type: 1. Check your key is in **Settings** › **General** › **Google Maps API key**. 2. Check the **Places API** and **Maps JavaScript API** are turned on for that key in Google Cloud. 3. Check billing is set up on your Google Cloud account. 4. If you limited the key to certain websites, check your store's web address is on the list. See [If address search doesn't work](https://help.shoppyconnect.com/find-in-store/getting-started/get-a-google-maps-api-key.md#if-address-search-doesnt-work). ## Use my location doesn't work - The customer said no when their browser asked to share their location. They can change this in their browser's settings, or search by address instead. - Location only works on secure pages that start with `https://`. Your Shopify store already uses these. ## My changes don't show on the store - Click **Save** at the top of **Settings**. Changes aren't kept until you save. - Refresh the product page. If you're checking in the theme editor, reload the editor too. - For stock banner colours, use **Settings** › **Stock** › **Stock banners**. The **Stock banners** section in **Widget appearance** doesn't change your online store yet. - If you've saved wording in **Translate**, change the wording there too. See [Translations](https://help.shoppyconnect.com/find-in-store/shoppers-and-integrations/translations.md#wording-in-settings-and-in-translate). ## I can't edit my locations If **Locations** shows **Locations are managed in Shoppy Connect**, your stores come from Shoppy Connect. Click **Open Shoppy Connect** and edit them there. See [Locations managed by Shoppy Connect](https://help.shoppyconnect.com/find-in-store/locations/locations-managed-by-shoppy-connect.md). ## Still stuck? Contact us, with a link to the product page and what you see. See [Getting help](https://help.shoppyconnect.com/find-in-store/billing-and-help/getting-help.md).