--- title: "Frequently asked questions" description: "Quick answers about how Shoppy Find in Store works, stock, stores, the widget, billing, and your customers' data." product: "Shoppy Find in Store" section: "Billing and help" url: https://help.shoppyconnect.com/find-in-store/billing-and-help/faq markdown_url: https://help.shoppyconnect.com/find-in-store/billing-and-help/faq.md last_updated: 2026-11-05 tags: ["faq", "questions", "stock", "billing", "widget", "privacy"] --- # Frequently asked questions > Quick answers about how Shoppy Find in Store works, stock, stores, the widget, billing, and your customers' data. ## Stock ### Where does the stock come from? From Shopify. The widget shows the product's **Available** quantity at each of your Shopify locations, live. You don't enter stock in the app. See [How stock works](https://help.shoppyconnect.com/find-in-store/stock/how-stock-works.md). ### Do customers see how many items a store has? No. They see **In stock** or **Out of stock**, and a low stock message if you set one. See [Stock levels and messages](https://help.shoppyconnect.com/find-in-store/stock/stock-levels-and-messages.md). ### My stock is in a point-of-sale system. Will it work? Yes, as long as your stock is synced to Shopify's locations. Find in Store shows whatever Shopify has. ### Does choosing a store reserve stock? No. It only shows customers where the product is. Customers still choose delivery or pickup at checkout. ## Stores ### How many stores can I have? As many as you like. Each plan includes a number of active stores, and extra active stores are charged per month. See [Plans and billing](https://help.shoppyconnect.com/find-in-store/billing-and-help/plans-and-billing.md). ### Can I hide a store from customers? Yes. Set it to **Inactive** in **Locations**. Inactive stores don't show, and don't count towards your plan. ### Can I add a store that isn't a Shopify location? You can add it by hand or from a CSV file, but it can't show stock, because stock comes from Shopify locations. Add the store as a location in Shopify, then import it. See [Import locations from Shopify](https://help.shoppyconnect.com/find-in-store/locations/import-locations-from-shopify.md). ### I use Shoppy Connect. Where do I edit my stores? In Shoppy Connect. When your stores come from Shoppy Connect, they can't be edited in Find in Store. See [Locations managed by Shoppy Connect](https://help.shoppyconnect.com/find-in-store/locations/locations-managed-by-shoppy-connect.md). ## The widget ### Which display type should I use? Start with **Drawer Accordion** if you want a simple button that opens a store list, or **Tab** if you want stock right on the product page. Try a few and check them on a product page. See [Display types](https://help.shoppyconnect.com/find-in-store/widget-settings-and-design/display-types.md). ### Can I show the customer's store on every page? Yes. Add the **Shoppy FS - Header Inline** block to your theme's header. See [Other theme blocks](https://help.shoppyconnect.com/find-in-store/widget-settings-and-design/other-theme-blocks.md). ### Does it work on mobile? Yes. The widget works on phones, tablets, and computers. Check it on your phone after you change your settings. ### Can I show the widget in other languages? Yes. Use **Translate** in the app menu. See [Translations](https://help.shoppyconnect.com/find-in-store/shoppers-and-integrations/translations.md). ### Do I need a Google Maps API key? Yes, for address search as customers type, and for maps. See [Get a Google Maps API key](https://help.shoppyconnect.com/find-in-store/getting-started/get-a-google-maps-api-key.md). ## Billing ### Is there a free trial? Yes, 7 days, with every feature. Nothing is charged during the trial. ### Does Google charge me too? Google may charge for Google Maps through your own Google Cloud account. Google Maps Platform includes some free monthly usage. See [Get a Google Maps API key](https://help.shoppyconnect.com/find-in-store/getting-started/get-a-google-maps-api-key.md). ### How do I cancel? Uninstall the app. Shopify cancels your plan straight away. See [Uninstall Shoppy Find in Store](https://help.shoppyconnect.com/find-in-store/billing-and-help/uninstall-the-app.md). ## Customers and data ### Does the app collect customers' personal details? The widget doesn't ask customers for their name or email, except in the **Free Quote** form of the **Inline Nearest Store** block. The store a customer chooses is saved in their own browser. If you turn on **Shoppy Connect analytics** or **Klaviyo**, store searches and choices are sent there. See [Shoppy Connect analytics](https://help.shoppyconnect.com/find-in-store/shoppers-and-integrations/shoppy-connect-analytics.md) and [Klaviyo integration](https://help.shoppyconnect.com/find-in-store/shoppers-and-integrations/klaviyo-integration.md). ### Can't find your answer? Contact us. See [Getting help](https://help.shoppyconnect.com/find-in-store/billing-and-help/getting-help.md).